Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Stream from Virgin Media. I have gone through several videos and found that there should be wall socket inside your home. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Vonage 2nd line. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Reply. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. When you see the ‘starting up’ screen, you can pull the tab out of the remote. The internal box should be oblong, square one are for phone. ^Martin. My Virgin Media App. Manage Your Account. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. Very poor advice. But I. on 01-12-2022 11:22. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . to be phone lines. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Some cordless systems have a paging function (often controlled from a button on the base station). on 21-08-2023 20:36. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Stay safe online. My Virgin wall socket just have phone line, didn’t get. Browse Virgin Media Virgin Media Community. Learn more. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. So yes, following many takeovers, this is now your Virgin Media connection. I can only find the TV socket. If you need a new wall socket, the engineer will install this for you during the appointment. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Push the white cable with the black label into the Hub. The box and cables may have been removed by the previous occupiers. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. I end up calling and the person on the phone said its been - 5401028. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There is a cable on the right of the box coming from the outside. Manage Your Account. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Joining in. In response to Llfamily. There is an access panel in the ceiling for pipes and cables. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Don't touch it. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. on 17-12-2022 10:39. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Tudor. My Virgin Media App. We can certainly get an engineer visit booked for you to come and install things. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable going in will be a double. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. If so make sure you go through the steps properly. Router Plugin Port. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Hi @bingoman000. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I don't work for Virgin Media. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. in Networking and WiFi. -a power cable for the hub's adapter. 1 ACCEPTED SOLUTION. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. However, I do not have any of the specified wall sockets available. Thanks for your reply and for confirming all this, jellyroll. on 12-01-2023 21:04. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Options. The problem is the Hub is in my Study and the - 4964746. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Subscribe to RSS Feed;. on 07-09-2022 19:28. Plug the cables into the Hub. Turn on and start the Box. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. 4. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. My Virgin Media App. Stay safe online. We recently applied for a virgin package of tv, phone and broadband. Virgin Media; My Virgin Media. Why have I been allowed to take out a self home kit if it is - 4868899. . I'm a Very Insightful Person, I'm here to share knowledge. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Usually it's just customizing your wifi name. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. QuickStart, set up and connections. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Surly there has been a connection previously otherwise we wouldn't have bee. We only have the Open reach Master socket 5C. Unscrew the white cable with the black collar. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. a week ago. Telewest Cable Wall Sockets. They will charge £99 for a relocation. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Turn on and get connected. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Call the Pre-installation and delivery team on 0800 052 1734. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Sorry to hear you have been having issues with your self-installation. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). However, I do not have any of the specified wall sockets available, and the round socket that is. 14-08-2023 16:02 - edited 14-08-2023 16:05. Give the pre-installs team a call on 0800 052 1734. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Just make sure you definately don't need it, or won't be needing it again. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Account - Cable. 0 Kudos. Stay safe online. I have 2 Virgin Media wall sockets. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. I don't work for Virgin Media. Account - Mobile. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. But I have actually managed to get through to the technical team over chat. I could connect it in my house self install. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Failing this. Follow these steps to install your virgin Media Broadband, TV and Phone service. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. QuickStart, set up and connections. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. The second two black cables are from a satellite dish, used by. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The first thing is to start making alternative arrangements for your internet connectivity. . I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We're here to help. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Browse Virgin Media Virgin Media. But I don’t see anything like that apart from satellite dish cable outside the window. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It is really quite simple. 3 minutes ago. Options. One of them was Telewest. 0 Kudos Reply. Learn more. I don’t it is fibre cable. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. I was told when purchasing the broadband package that fi. 2. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. on 18-05-2022 19:55. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. No Virgin Media wall socket on 19-10-2022 08:24. I don't work for Virgin Media. Joining in 143 Views. Connect the new TV box. 3 5 comments Best Add a Comment LayerTough • 1 yr. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. It is likely you will be waiting a few days. Even sitting in the room above the router, the WiFi was dreadful. I don't work for Virgin Media. Adduxi. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. If possible, I would like to get rid of this rather ugly white. please - 5241140We would like to show you a description here but the site won’t allow us. Jan 14, 2022. This is designed to push over the existing screw connector the outlet has. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Tuning in. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Alternatively, you can use any coaxial cable with an F connector. . Or wait here a day or two for a VM Mod to pick this up. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. If you have no luck you will need a technician’s install. I recently applied and received the delivery for a virgin package of tv broadband. We would like to show you a description here but the site won’t allow us. VM BB TV Landline. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Account - Cable. I can only find the TV socket. Hi @jimmylam1221. Went outside and there appears to be nothing on the other side (maybe removed). Don’t have a virgin media wall socket; Options. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. Re: I need a Virgin Media Wall Socket. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Absolutely not. . on 23-10-2022 13:36. Go to solution. Virgin media wall socket in an unusable place. The block box on second picture is an amplifier for terrestrial TV. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. These are designed to push over the screw thread on the socket. Client62. It should be free of charge. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. I have booked a technician but I don't know if i have to inform the. Security matters. Explain what needs to be done and book an engineer visit. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. You're going to need… the Hub. I would love to help you get your service installed. 0 Kudos. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. This is designed to push over the existing screw connector the outlet has. The cable fits in the socket shown in the image attached. Socket should be on the underside. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. Which was great as that is in a better location than my master Socket was. When you 'page' the handsets, all of the cordless handsets should ring. In response to Jonny-M. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Finish tightening the screws with a screwdriver to secure the mount. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Stay safe online. Virgin Media Wall Socket Example 2. You need a small spanner to remove this. I have the most. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. The UK isn’t the first country to make this move. Options. Look for a box on the outside of your home and see if you can trace where the coax goes. 2 – Check the broadband cable is firmly connected. on 30-09-2022 14:24. Virgin offers self-install to properties that have recently had a service. . I have looked everywhere but can't seem to find one. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. com. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Push fit the VM-supplied lead onto the socket. 12-10-2022 18:51 - edited 12-10-2022 18:59. I've got 2 wall sockets that I think are likely. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Solved: No Vigin Media socket - Virgin Media Community - 4917594. When I proceeded to set up my Hub 3 I quickly realised that. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Wall socket. You may need to use the. Tuning in. 5. Tudor. . We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I recently got Virgin broadband installed. Everything is converted to specialised triple screened coaxial cable. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. if not a technician will install one. That's fine. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. how can we go about changing our self install to. When I proceeded to set up my Hub 3 I quickly realised that. Customer since 1993. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Stay safe online. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. @umerarifkhan11 wrote:. . Options. Incidentally the phone socket is redundant if not in use and can be safely removed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. 4. Trouble shooter. Push the white cable (from the old Hub) into the back of the new Hub. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Praying the white is the virgin one. No Coax Wall Socket Virgin. What confuses some people is the push-on connector provided. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. If you haven't set it up in the past, Netgear might have a setup you have to go through. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Tried looking but can't see a way to book an engineer for this? Thanks. Next, connect the power cable. 1 Mar 2016. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I will private message you now to confirm your details. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. Well I can't seem to find anything like that and the closest thing I can find is a. Browse. You can get a small female to female connector at B&Q/Amazon to join two cables together. I wanted. We would like to show you a description here but the site won’t allow us. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Tudor. Virgin Media have used the Openreach socket to provide telephone services. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. I have taken a look on our side and can see you have spoken with the team regarding this. Will an engineer h. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I will only be using one wall socket, so the other socket will have no connections. 7. Unfortunately I am struggling to work out where to plug the cable from the Hub. Broadband and TV deals. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. on 12-01-2023 10:45. Switched On Families. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Eric714. Options. Manage Your Account. Two virgin media wall. VM. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. I am so sorry to hear that you seem to be missing a wall socket in the home. My router does now provide internet but the light is always yellow and it. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 4 Kudos. Tudor. VM BB TV Landline. Getting started & FAQ. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Should I cancel and request an engineer to install. Don’t plug the power cable into a plug socket yet. Unscrew the white cable with the black collar. I can't find an internal wall socket. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Account - Mobile. Options. Can I order an engineer please.